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What's really happening when customers do business with your organization?

- Find out how customers and potential customers actually see and experience your organization.

- Know where to best concentrate your customer training dollars to address known customer service skill gaps

- Keep the good customers you have so that you won't need to unnecessarily spend money on marketing and sales trying to find new customers to replace the ones you have lost due to poor service.

CSS has a well-trained staff of mystery shopping professionals able to help you in both face-to-face and telephone service situations.

Contact Us about setting up a mystery shopper program in your organization today!

 

Phone: (804) 364-4850

 

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