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Programs

Seminars

  • Overview of Customer Service

  • Who Moved My Cheese?

  • Using the Telephone Effectively

  • Communications Skills

  • Effective Presentations

  • Giving and Getting Feedback

  • Establishing Rapport

  • Active Listening

  • Handling Difficult Situations

  • Stress Management

  • Telephone Sales

  • Face-to-face Selling

Training Support

  • Fully scripted training packages with
    Instructor’s Guide, Participant Manuals, and Overheads
  • Personal Profile System® 2800 Series, DiSC® Learning Resources,
    Personal Learning Insights Profile®, and Coping and Stress Profile®

“The CSS trainers made the material absolutely relevant to our situation.
We implemented changes immediately.”

-Training Manager 

 

Phone: (804) 364-4850

 

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