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"Serve Your Customers Better and Thrive!"

Date: TBD

Time: TBD

Did You Know?
- Over 90% of customers will not complain when they are dissatisfied?
- It takes 4 to 5 times as many resources to get a new customer as it does to retain a customer?
- 75% of customers leave due to poor customer service or business relationships, NOT product quality?
-40% of customers will leave even when they are satisfied with your product or service.

FIND OUT HOW YOU CAN ATTRACT AND RETAIN CUSTOMERS.

Topics include:
Front Line Skills:
- What motivates customers
- Quick and easy ways to build trust and establish rapport
- Phrases customers love (and hate) to hear
- Making lemonade from lemons: Service Recovery tactics
- Phone Skills that make a difference

Organizational Competencies:
- The "wow" factor and how to stand apart from the rest
- Hiring for customer service success
- How to use "secret shoppers" to know what your customers are experiencing trying to do business with you

 

Directions to Workshop
Directions to Amerisuites at Innsbrook will be provided with confirmation of your registration.

 

Fill this form out to be added to our email list and we will let you know when new workshops are scheduled.
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“After experiencing the Customer Service! Workshop, a staff member recommended that the entire staff attend. We continue to use CSS to train new service professionals and give refreshers to our seasoned staff year after year”

-Agency Head

 

Phone: (804) 364-4850

 

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