"Serve Your Customers Better and Thrive!"
Did You Know?
- Over 90% of customers will not complain when they are dissatisfied?
- It takes 4 to 5 times as many resources to get a new customer as it does to retain a customer?
- 75% of customers leave due to poor customer service or business relationships, NOT product quality?
-40% of customers will leave even when they are satisfied with your product or service.
FIND OUT HOW YOU CAN ATTRACT AND RETAIN CUSTOMERS.
Front Line Skills:
- What motivates customers
- Quick and easy ways to build trust and establish rapport
- Phrases customers love (and hate) to hear
- Making lemonade from lemons: Service Recovery tactics
- Phone Skills that make a difference
- The "wow" factor and how to stand apart from the rest
- Hiring for customer service success
- How to use "secret shoppers" to know what your customers are experiencing trying to do business with you
Directions to Amerisuites at
Innsbrook will be provided with confirmation of your